Privacy Policy
Final version for Earth Spas
1. Who we are
This privacy policy applies to the use of the websites:
- https://earthspas.nl
- https://earthspas.de
- https://earthspas.lu
and the services of:
Earth SpasVeldstraat 155931 GX TegelenNetherlandsKvK number: 53491025Establishment number: 000023368209VAT identification number: NL160724028B01Email: info@earthspas.nlPhone: +31 6 15415079Earth Spas operates in the wholesale and retail of new and used hot tubs, jacuzzis and accessories, as well as in the repair, commissioning and maintenance of hot tubs, jacuzzis and spas.
2. What personal data we process
Depending on how you use our websites and services, we may process the following personal data:
- First and last name
- Email address
- Phone number
- Postal address
- Company name
- Invoice and payment details
- Data relating to your enquiry, order, delivery or service request
- Data relating to maintenance, repair or warranty requests
- Communications you have with us
- IP address
- Browser and device information
- Cookie and analytics data
- Other personal data you actively provide to us
3. How we collect personal data
We collect personal data when you:
- visit our websites
- contact us
- fill in a form
- request a quote
- place an order
- submit a service or maintenance request
- book an appointment
- sign up for news or updates
- use our services in any other way
4. Why we process personal data
We process personal data for the following purposes:
- to contact you
- to handle your enquiry or quotation request
- to execute agreements
- to process orders, deliveries and payments
- to schedule and carry out repair, service and maintenance work
- to provide customer service and warranty handling
- to protect and improve our websites
- to comply with legal obligations
- to send marketing communications where permitted
- to prevent fraud, misuse or unauthorised access
5. Legal basis for processing personal data
We only process personal data where there is a valid legal basis, in particular:
- your consent
- performance of a contract
- a legal obligation
- a legitimate interest, such as security, customer service, website improvement and protection of our business activities
6. How long we retain personal data
We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a statutory obligation requires longer retention.
In general the following periods apply:
- Contact requests: maximum 12 months
- Quote requests: maximum 12 months
- Customer and order data: as long as required for execution of the agreement and administrative obligations
- Invoice and payment data: as long as the statutory retention obligation applies
- Service and maintenance data: as long as reasonably required for service history, warranty and customer support
- Newsletter data: until you unsubscribe or withdraw your consent
- Analytics data: maximum 26 months
7. Sharing personal data with third parties
We do not sell your personal data.
We may share personal data with third parties where this is necessary for our service or to comply with a legal obligation, for example with:
- Hosting and IT service providers
- Email providers
- Payment service providers
- Accounting or administration partners
- CRM or customer service software
- Analytics or cookie partners
- Delivery and logistics companies
- Technicians, service partners or installers where required for execution
- Professional advisers where necessary
- Competent authorities where we are legally obliged to do so
8. Transfers outside the EEA
Where we have personal data processed outside the European Economic Area, this only takes place where appropriate safeguards are in place.
10. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unintended disclosure and unauthorised modification.
11. Your rights
Where applicable by law, you have the right to:
- request access to your personal data
- have your personal data corrected
- have your personal data deleted
- restrict the processing
- object to certain processing activities
- have your data transferred (data portability)
- withdraw a previously given consent
12. Complaints
If you have questions or complaints about the processing of your personal data, please contact us first by email at info@earthspas.nl.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Customers in other EU member states may contact their national supervisory authority.
13. Third-party websites
Our websites may contain links to third-party websites. We are not responsible for the content or privacy policies of those websites.
14. Changes
We may update this privacy policy from time to time. The current version is always available on our websites.