SITE CHECK
We assess location, access, space requirements and key prerequisites together, so your hot tub can be prepared optimally.
Earth Spas Service
Everything for your hot tub — from advice to aftercare
We guide you personally from the first consultation through delivery and installation to maintenance, repairs and long-term aftercare. Directly from Earth Spas Europe in Venlo.
PERSONALLY GUIDED. COMPLETELY SUPPORTED.
At Earth Spas, great service starts not at delivery or installation, but from the very first personal consultation. We guide you from your first question through to long-term support, helping you find the right hot tub for your home, your wishes and your situation.
SHIPPING & DELIVERY
Lead time, model availability and distance are discussed transparently and planned carefully before purchase.
COMMISSIONING & HANDOVER
After placement we walk you through the key points on usage, operation and water care so you can start with confidence.
PERSONAL ADVICE
Personal advice and guidance — from the first idea through to long after purchase.
We guide you personally through every step: from the first exploration through model selection to delivery, installation, maintenance, repairs and after-sales service.
MAINTENANCE
Annual maintenance supports the long-term performance of your hot tub and is part of the warranty conditions.
INSTALLATION
We support you with foundation, power connection, access and placement so your hot tub can be installed safely and professionally.
REPAIRS
A dedicated technician is available for repairs and service visits. Costs and potential warranty cases are assessed and discussed transparently.
Delivery, installation and service from Venlo
We deliver Earth Spas across Luxembourg, the Netherlands, Belgium and Germany. For locations within our fast-delivery zones from Venlo, in-stock models can be scheduled very quickly — beyond that we deliver after individual consultation.
Our team guides you from advice through delivery, placement and commissioning of your hot tub. Exact planning depends on your location, site accessibility, the chosen model and current availability.
Service area
- Delivery and support across Luxembourg, the Netherlands, Belgium and Germany.
- Venlo as the central starting point for advice, delivery and service.
Fast delivery from stock
- In-stock products within our fast-delivery zones — up to approx. 500 km from Venlo.
- Delivery typically within 14 days.
Delivery by arrangement
- Locations outside fast-delivery zones.
- Models or products not in stock.
- Delivery, date and installation agreed individually before purchase.
Delivered safely, planned carefully
Delivering a hot tub takes more than booking a transport slot. We check availability, site access, clearances and exact placement so your hot tub arrives safely and on schedule.
Stock items within the core area
Stock products can typically be delivered within our core area — approximately 4 hours driving from Venlo — within 14 days.
Individual delivery planning
For greater distances, non-stock models or specific on-site requirements, we agree delivery, date and placement with you individually before purchase.
Our delivery process
Check availability
We check whether your chosen model is in stock or needs to be individually ordered.
Agree delivery date
Together we plan a suitable delivery date based on location, availability and route.
Prepare access
Before delivery we discuss access route, placement area, passages and whether additional equipment such as a crane or forklift is required.
Delivery & placement
Your spa is delivered safely and placed at the agreed position following prior coordination.
Safely installed and ready from the first moment
To ensure your hot tub is installed reliably and safely, we check the location, foundation, power connection and access in advance. This way, on installation day it is clear what needs to be prepared and how the placement will proceed.
STABLE FOUNDATION
Your hot tub needs a level, load-bearing surface — for example a concrete slab or equivalent foundation. We advise you in advance on what to look for at your location.
SUITABLE POWER CONNECTION
Depending on the model, a separate 32 A three-phase connection or a 16 A single-phase connection is required. The exact requirements are agreed before installation.
ACCESS & PLACEMENT
We check access road, doorways, garden path and the installation site. In tight or difficult-to-access situations a crane or forklift may be required.
COMMISSIONING & HANDOVER
After placement we assist with the basic commissioning and explain the key points on usage, water care and safe operation.
A LOOK BEHIND THE SCENES
See how our team works. From safe unloading and precise placement, to testing the pumps and final commissioning of your premium hot tub.
Clearly arranged, individually tailored
When purchasing an Earth Spas hot tub, we discuss the warranty terms transparently and individually with you. This way you know before purchase exactly which services are covered and how warranty questions are handled in the event of a service call.
2 YEARS WARRANTY BY US
Direct contact for all service matters
+1 YEAR MANUFACTURER WARRANTY
Assessment by earthspas.com
2 YEARS ON THE HEATING ELEMENT
Conditions discussed at purchase
INDIVIDUALLY AGREED PER PURCHASE
Warranty scope explained transparently
Important warranty notes
Warranty requires proper use, care and winterisation of the hot tub. The use of chlorine tablets or chlorine blocks in Earth Spas models is strictly prohibited and voids the warranty.
Damage caused by frost, winter damage and damage through improper or unreasonable use is not covered by the warranty. A comprehensive and binding description of the warranty terms, care guidelines and exclusions can be found in our general terms and conditions.
- Do not use chlorine tablets or chlorine blocks
- No warranty for frost damage
- No warranty for winter damage
- No warranty for improper or unreasonable use
Annual maintenance for lasting peace of mind
To keep your hot tub running reliably and to comply with the warranty conditions, an annual service is required. Annual maintenance is carried out by us; the customer must actively schedule the maintenance date with us each year.
1x per year
Mandatory maintenance to maintain warranty
- 01
Schedule the service
The customer arranges the annual maintenance appointment with us in good time.
- 02
Carry out maintenance
We inspect the hot tub, relevant components and important care points.
- 03
Maintain your warranty
If annual maintenance is not carried out, warranty rights may lapse in accordance with the warranty conditions.
Repairs by our own technician
Earth Spas has its own technician for repairs and service visits. Repairs are calculated transparently and agreed with you in advance.
76 € excl. VAT per hour
Departure from Venlo
Service time starts as soon as our technician departs from Venlo.
Travel to your location
Travel time to the customer is charged as part of the service time.
On-site repair
Our technician inspects and repairs the hot tub on site as efficiently as possible.
Return to Venlo
Service time ends as soon as our technician is back in Venlo.
Real experiences from our customers
Read how customers rate their experience with our advice, delivery, installation and aftercare from Earth Spas.
Top Service. Gute Beratung! Qualitätsprodukte!
vor einem Jahr
Hallo Wir haben am 18.05.2026 unsern Pool Ken River von Jerome und seinem Geschäftspartner installiert bekommen. Hat alles sehr gut gepasst. Sind noch nicht ganz soweit unseren Pool richtig ausgiebig zu genießen, da drumherum noch ein wenig Baustelle ist. Das tut aber der absolut professionellen Installation keinen Abbruch. Wir waren im Februar diesen Jahres in Venlo, Jerome und Patty haben uns sehr freundlich und vor allem mega Sachkundig über Vor- und Nachteile, über Optionen und auch über vi
in der letzten Woche
⭐⭐⭐⭐⭐ 5/5 Sterne Vor einem Jahr haben wir uns nach ausführlicher Beratung für den Earth Spa Erebus 2 entschieden – und wir würden diese Entscheidung jederzeit wieder treffen! Auch nach einem Jahr Nutzung sind wir absolut begeistert. Die Verarbeitung, die Technik und vor allem der Komfort sind auf höchstem Niveau. Der Whirlpool läuft zuverlässig, ist einfach zu bedienen und sorgt regelmäßig für entspannte Wohlfühlmomente zu Hause. Besonders hervorheben möchten wir den hervorragenden Service vo
vor einer Woche
Super Wirlpool. Unsere Erwartungen wurden voll erfüllt. Die Lieferung war pünktlich und der Service einwandfrei. Die Jungs sind erst abgereist als alles tadellos lief und alle Fragen beantwortet waren. Wir können earth spa nur empfehlen.
vor 2 Wochen
Super Beratung, alles lief unkompliziert und der Whirlpool wurde problemlos geliefert. Sehr nette Leute! Auch der Service danach war top, es wurde sogar angerufen und gefragt, ob alles passt. Man merkt einfach, dass sich hier wirklich gekümmert wird und man jederzeit sofort Hilfe bekommt, wenn man Fragen hat. Kann ich nur weiterempfehlen!
vor 2 Wochen
Earth Spas bei unseren Kunden zu Hause
Echte Installationen auf Terrasse, im Garten und in privaten Wellnessbereichen — fotografiert vor Ort von Ron und seinem Team.
Mariana 
Erebus II 
Glencoe 
Ha Long Bay 
Kouri 
Uluru II 
Erebus 
Mariana 
Erebus II 
Ha Long Bay 
Uluru 
Mariana