FAQ

Frequently asked questions

Here you will find answers to the most important questions about advice, hot tub selection, showroom, delivery, installation, maintenance, warranty and service. If you would like personal advice, we are happy to help.

Advice & Showroom
Hot tub selection
Delivery & Installation
Maintenance & Warranty

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Advice & Showroom

Do I need to book an appointment for the showroom?

Where is the showroom located?

What should I bring to the consultation?

Can I compare different models in the showroom?

Hot tub selection

How do I find the right hot tub?

Are there models for small gardens or terraces?

What is the difference between a hot tub with and without a lounger?

Can I get advice if I'm not sure which model is right for me?

Delivery & Installation

How does the delivery of a hot tub work?

What do I need to prepare before installation?

Do I need a foundation?

Can Earth Spas help with placement?

Pricing & quote

Why are there no fixed prices on the website?

Can I receive a personalised quote?

What ongoing costs should I expect with a hot tub?

Maintenance & water care

How often does a hot tub need to be serviced?

Do I need to book maintenance myself?

Why is water care so important?

Can I use chlorine tablets?

Warranty & service

What warranty applies to Earth Spas hot tubs?

Does the warranty apply automatically in every case?

Is frost damage covered by the warranty?

How are repairs handled?

After purchase

Do I get a handover session after purchase?

Can I ask questions after purchase too?

What if I need accessories or care products later?

Still have questions about your hot tub?

If your question was not answered here, we are happy to advise you personally. Together we will discuss which model suits you, what matters for location and installation and how to plan the purchase safely.

Book a showroom visit Request personal advice